DELIVERY & SHIPPING COSTS
Delivery & Shipping Costs
Once we get your order, our production team starts working on it right away. Then, it will be packaged and shipped within 10 working days from the moment you submit your order.
Fees for transport
RO – 12 Euro
EU – 40 Euro
We offer free shipping on orders that are 300 Euro and over.
We take great care to ship your Accent Wall so it arrives in perfect condition. The wallpaper is packaged in a tough cardboard tube with a diameter of 20 cm and 1.2m long. This precaution is not standard use in the market but we prefer to give the product extra protection during delivery, as we guarantee its safe shipment. You will find instructions on the wallpaper hanging in the pack but they are also available online.
All goods are delivered by post and are insured in case of loss or damage. Should this happen to your package, please mention this on the shipment notification upon delivery, that the delivery man will give you to sign. After notice, we will be able to send you a new product to replace the damaged one as soon as possible.
We take our quality vows very seriously and this will surely reflect on your level of satisfaction. But should you find anything wrong with your product, please notify us within 5 working days and we will do our best to solve the problem in the shortest possible time. Also, we will also ask you to send us photographs that reflect the problem via email, at firstname.lastname@example.org. Please also take into account that the wallpaper cannot be returned if it had been already glued to the wall.
All our wallpapers are printed and custom made so that it can best fit your wall. We are not able to do refunds or returns in case you change your mind about your purchase, as the dimensions are custom and the wallpaper can not be sold again. Under any circumstance, we can not cover hanging or installment errors, caused by a third party.