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TERMS & CONDITIONS

Welcome to accentwall.eu. XPECT SRL / ACCENT WALL (“we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following TERMS AND CONDITIONS posted on our Site. Please read them carefully. By clicking “Confirm & check out” you confirm that you have read – and accept to be bound by – these user TERMS AND CONDITIONS and that you give your consent to the processing of your personal data in accordance with Section 3 below.

The website is intended for users who are 18 years of age and older. Thus, if you are under the age of 18, you are not permitted to submit any personal information on the website.

We reserve the right to update and modify the TERMS AND CONDITIONS at any time without prior notice. Your continued use of or access to our website to purchase any orders following the changes to these TERMS AND CONDITIONS constitutes acceptance of those changes.

1 – GENERAL

Accent Wall is a trading name of Xpect SRL, a company registered in Romania under registration number J12/3033/2007. Our registered address is str. C-tin Nottara nr.16A ap.5, 400503 Cluj-Napoca, Romania. The address of our office is Str. Emil Isac Nr. 17 A ap.2, 400023, Cluj-Napoca, Romania. Our VAT number is RO 22066545. If you have any comments about Accent Wall,  you can email us at contact@accentwall.eu.

2 – ORDERS

Once you have found, or designed, the wallpaper you want, you can order it here online. When you place your order, and the payment is finalized our studio creates the wallpaper entirely according to your wishes. You pay your wallpaper online and we dispatch your order within 10 working days with a fast courier company to your specified delivery address. However, all orders are subject to acceptance and availability. We will store a record of your transactions.

3 – PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions, and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel it and you have already paid for the goods, you will receive a full refund.

The price at checkout includes the Romanian VAT. The delivery cost is 12 euro in Romania and 40 euro within Europe, this being a fixed cost. Shipping taxes and duties for all countries within Europe are included in the price at checkout for orders with a value higher than 300 euro.

The use of a promotional code is made by introducing the code in the specially designated box localized in the Checkout area of the website. This code can only be used once for a single transaction. Make sure that you have introduced the code before placing the order. The promotional codes cannot be used after placing the order.

4 – ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TERMS AND CONDITIONS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

5 – PRODUCTS

All pictures should be seen as illustrations, and cannot be guaranteed to reproduce the exact product appearance and characteristics. Our samples should be considered as indicative only as every order is custom made. Possible color variations may occur due to limitations in the printing process and we will not be liable to you or any third party for this. In the event of errors in the storage status, we reserve the right to correct this. This means that if a product in our assortment has been withdrawn or otherwise is not available with respect to reasonable efforts, we are not obliged to provide such a product even though the customer ordered the same. If payment has already been made for such a product, we will refund your money as soon as possible, and within 30 days at the latest.

6 – PAYMENT

Payment can be made by Visa and MasterCard, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon placing your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

Order processing begins as soon as you submit your order. As a result, we cannot add or eliminate items after the order has been placed. If you still wish to modify the order, please send an e-mail at contact@accentwall.eu and with respect to reasonable efforts we will try to modify it but we are not obliged to.

We take reasonable care to make our Site secure. If you are a registered with us as a user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, we use Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

7 – DELIVERY AND INSURANCE

We currently perform deliveries in Romania and in Europe. We work with several fast courier companies and orders will ship out within 10 business days from ordering date.  The delivery time is 2-5 days depending on the country, subject to any delays in shipping companies.

The delivery cost for Romania is 12 euro, this being a  fixed cost. The delivery cost for countries within Europe is 40 euro, this being a  fixed cost. All orders of 300 euro or more qualify for free shipping.

 

The cost excludes import taxes which depend on the country.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 10 business days, subject to payment clearance and stock availability. Order processing may take longer during our sales period. We operate Monday to Friday with the exception of Romanian public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

If your order did not arrive within the expected timeframe that we provided, please check your inbox or phone to see if you received any notification from the carrier regarding your parcel or check with your family members or neighbors if they picked up the parcel for you. After that attempt to contact us or the carrier service to check the status of the parcel you are waiting for. Please keep handy the AWB number that we sent you with the parcel.

If you cannot attend to the delivery,  the courier will inform you about the undelivered package. This means that he will provide you all the necessary information in order to pick up your package thereafter.  It is very likely that before the delivery, you will receive a text message or a telephone call from the courier.

8 – RETURN AND COMPLAINTS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order. Notwithstanding the foregoing, you have no right to cancel an order/contract for the supply of a product made to your specifications or that is clearly personalized. As a general rule, all of our products are made to our customer’s specifications or are clearly personalized. Accordingly, you have no right to cancel an order/a contract.

We take our quality vows very seriously and this will surely reflect on your level of satisfaction. But should you find anything wrong with your product, please notify us within 5 working days and we will do our best to solve the problem in the shortest possible time. We will also ask you for photographs that reflect the problem, sent at contact@accentwall.eu. Please also take into account the fact that if you already applied the wallpaper to the wall it can not be returned.

We provide a one-year guarantee on all our products. We do not guarantee for the installation.

Faulty or damaged products upon arrival are returned and exchanged free of charge. We will not replace any additional costs that may arise due to a product is damaged, faulty or defective, such as extra work, materials or the like. It is up to the customer to check the product before installing it. We do not reimburse for faulty installations.

Faulty or damaged products should be returned to SC XPECT SRL, Str. Emil Isac Nr. 17 A ap.2, 400023, Cluj-Napoca, Romania.   If any dispute arises the public complaints committee recommendations will be followed. For returns or complaints, please contact customer service at contact@accentwall.eu or telepone + 40 747 128 997.

In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your faulty or damaged products.

9 – PRIVACY AND SECURITY

Users’ personal data will certainly be confidential. The information which we ask from users is as follows: surname, first name, date of birth, personal address and delivery address, profession, company, telephone, personal e-mail, company e-mail.

We ask this information for the purpose of creating an evidence record of our clients and to know exactly how to satisfy their needs in the most efficient manner.

We will use your personal data for processing an order, in order to have a statistics for the reason of improving our services provided to our clients, in order to easily provide our services to clients, in order to administer our website. The data is stored and used also for information and marketing purposes. This means that Accent Wall, unless you expressed the objection in writing, may use your personal information to contact you by email via newsletters, by SMS, email or direct mail.

We treat your personal information with the utmost care and ensure that your customer data is only used by Accent Wall. We will not, without your consent, pass on your contact details unless it is required by law, if it is necessary for your order with us or if it is needed in order to protect the rights and properties of Accent Wall.

10- LIMITS ON OUR LIABILITY

Nothing in the TERMS AND CONDITIONS is intended to affect your rights.

If we breach the TERMS AND CONDITIONS we shall only be liable for losses, which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by both of us at the time of you placing your order, and us dispatching your order. We shall only be liable for losses up to the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We accept no liability and are not responsible for incorrectly measured walls, liability for any damage caused to wall surfaces as a result of the application of products to them, selection of wall, wall surface, application paste (where applicable) as well as finishing methods and defective installation/application. We are also not responsible for failure to meet any of our obligations under the TERMS AND CONDITIONS where such failure is due to events beyond our reasonable control.

11 – COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TERMS AND CONDITIONS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

12- REGISTRATION ON THE WEBSITE

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address contact@accentwall.eu. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy for information about how we use your data.

13 – CONTENT OF THE WEBSITE

We try to ensure that the information on this site is accurate and complete. We do not promise that Content is accurate or error-free. We do not promise that the functional aspects of the Site or Content will be error free or that this Site, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

14 – THIRD PARTY

We may include hyperlinks on this Site to other websites or resources operated by parties other than us, including advertisers. We have not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

15 – INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site), including our Software and all HTML and other code contained in this Site. All such Content including third party trademarks and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by us and/or its third party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

16 – NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

17 – USE OF COOKIES

A cookie is a small text file that is placed on your computer when you visit any web pages that uses cookies. A cookie contains information that allows websites to recognize your computer and perform a variety of functions such as recording which pages of the website you visit or saving your preferences that allow you to personalize your viewing experience. Cookies are recorded via your web browser (e.g. Internet Explorer, Firefox or Safari) and are not visible on a website itself. Cookies can be either ‘first party’, which means they are used by an organization on its own website or ‘third party’ which is when they are used by an organization on another organization’s website. Some cookies are ‘session’ cookies that are deleted from your computer as soon as you close your web browser. ‘Persistent’ cookies do not self-delete until a specific period of time has elapsed. Further below we provide information on the cookies we use and highlight which is first and third party. For more general information about cookies visit: www.allaboutcookies.org. There is also a useful video about cookies on Google’s website.

We use a variety of cookies to perform different functions, from remembering you are logged into a particular online service to tracking your usage of our websites. In the case of tracking, we use this information to enhance the usability and performance of our Site and online services and no personally-identifiable information is recorded. By using and browsing our Site, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the Site.