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Returns

Returns

Once we get your order, our production team starts working on it right away. Then, it will be packaged and shipped within 10 working days from the moment you submit your order.

Fees for transport:

RO – 12 Euro

EU – 40 Euro

We offer free shipping on orders that are 300 Euro and over.

Delivery
We try our best to make your order ready for shipment within 10 working days from the moment you submit it but the truth is we usually do that even faster. Nevertheless, please remember that this process is sometimes conditioned by external factors that can cause a delayed delivery. You will receive an email as soon as your order is shipped with all the information you need to be able to monitor its course.
Please keep in mind that orders placed after 3 PM will be processed the next working day.

RETURNS AND COMPLAINTS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order. Notwithstanding the foregoing, you have no right to cancel an order/contract for the supply of a product made to your specifications or that is clearly personalized. As a general rule, all of our products are made to our customer’s specifications or are clearly personalized. Accordingly, you have no right to cancel an order/a contract. We take our quality vows very seriously and this will surely reflect on your level of satisfaction. But should you find anything wrong with your product, please notify us within 5 working days and we will do our best to solve the problem in the shortest possible time. Also, we will also ask you to send us photographs that reflect the problem via email, at contact@accentwall.eu. Please also take into account that the wallpaper cannot be returned if it had been already glued to the wall.

We provide a one-year guarantee on all our products. We do not guarantee for the installation.

Faulty or damaged products upon arrival are returned and exchanged free of charge. We will not replace any additional costs that may arise due to a product is damaged, faulty or defective, such as extra work, materials or the like. It is up to the customer to check the product before installing it. We do not reimburse for faulty installations.

Faulty or damaged products should be returned to SC XPECT SRL, Str. Emil Isac Nr. 17 A ap.2, 400023, Cluj-Napoca, Romania.   If any dispute arises the public complaints committee recommendations will be followed. For returns or complaints, please contact customer service at contact@accentwall.eu or telephone + 40 747 128 997.

In case of dispute, we also recommend that you retain proof of sending. Refunds will be issued within 30 days of us receiving your faulty or damaged products.